Returns Policy

Refund Policy for Damaged Products During Transit:

Hey Legends, at Tonic Alchemy, we are committed to providing our customers with high-quality products and exceptional service. Unfortunately we understand that sometimes unforeseen circumstances may occur during transit, resulting in damaged goods. To ensure that our customers receive the best possible experience, we have implemented the following refund policy for products damaged during transit. As we know our products leave us in A1 condition, we do not offer returns or refunds for a change of mind – we’re sure you’ll understand!

  1. Eligibility for Refund:
    • • Customers are eligible for a refund only if the product(s) they receive are damaged during transit.
      • Damage must be reported within 24 hours of receiving the product(s). Any claims made after this timeframe will not be eligible for a refund.
  2. Proof of Damage:
    • • Customers must provide clear photographic evidence of the damaged product(s) as well as the packaging in which it arrived.
      • Photographic evidence should clearly show the extent of the damage and any visible signs of mishandling during transit.
  3. Refund Process:
    • • To initiate a refund request, customers must contact our customer support team via email at [email protected] or by phone at 0437886978
      • Customers must provide their order number, details of the damaged product(s), and photographic evidence as outlined above.
      • Once the refund request is received and approved, customers will be issued a refund for the cost of the damaged product(s) via the original payment method used for the purchase.
      • Refunds will be processed within [number of days] business days from the date of approval.
  4. Replacement Option:
    • • In addition to a refund, customers may also choose to receive a replacement for the damaged product(s) at no additional cost.
      • Replacement requests must be made at the time of reporting the damage and will be subject to product availability.
  5. Customer Responsibilities:
    • • Customers are responsible for providing accurate and timely information regarding the damage to the product(s).
      • Customers must retain the original packaging and damaged product(s) until the refund or replacement request has been processed.
      • Failure to comply with these requirements may result in the denial of the refund request.
  6. Exclusions:
    • • This refund policy applies only to products damaged during transit. It does not cover damage resulting from mishandling or misuse of the product(s) by the customer.
      • Refunds will not be issued for products that have been consumed or partially consumed.
  7. Amendments to Policy:
    • • Tonic Alchemy reserves the right to amend or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
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